We value your support and trust. Our refund policy ensures transparency in all our financial interactions.
Bhartiya Sehrikrit Gramin Uthan Avom Shiksha Samiti (Uthan Foundation) takes the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation or if the donor wishes to cancel a donation, Uthan Foundation will respond to the donor within 7 working days of receiving a valid request for refund from the donor.
If a donation is made due to a technical error (e.g., double deduction) or if an incorrect amount is entered, we will refund the excess amount. The donor must request a refund within 7 days of the transaction date.
The timely refund of the amount will depend on the type of card or banking instrument used during the transaction. The refund will be processed to the same account/card from which the donation was made.
Important: If a tax exemption certificate (Form 10BE) has already been issued for a donation, we may not be able to process a refund for that donation as per Indian Income Tax regulations.
Donors are requested to be sure before making a donation, as we issue tax receipts immediately in many cases. Once the donation is booked in our system and reported to the Income Tax Department, reversal is complex and often not permitted.
For donors who have opted for recurring monthly donations (NACH/Standing Instructions), you may cancel your subscription at any time.
To request a refund, please send an email to info@uthanfoundation.org with the following details:
